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RETAIL SPECIFIC COURSES |
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CITY & GUILDS 1121 CERTIFICATE IN RETAIL
This programme is offered in association with City & Guilds and has been devised to provide candidates with the opportunity to learn and practice skills in all the areas of today’s modern retail environment. The programme provides a formal, internationally qualification that will reflect and recognize candidate’s previous experience as well as their newly acquired skills. |
Target audiences:
• Who are starting out on their retail career
• Who need to obtain a formal qualification in Retail
• Who want to broaden and enhance their retail skills |
| Duration: 150 hours |
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CITY & GUILDS 1121 DIPLOMA IN RETAIL
This programme is offered in association
with City & Guilds and has
been devised to provide candidates
with the opportunity to learn
and practice skills in all the
areas of today’s modern
retail environment. The programme
provides a formal, internationally
qualification that will reflect
and recognize candidate’s
previous experience as well as
their newly acquired skills. |
Target audiences:
• Experienced retail employees wishing to broaden and enhance their skills in arrange of retail related activities, enabling them to progress up the career ladder
• Retail
staff that can be groomed to take
up team leader or supervisory
positions and thus can be prepared
on all aspects of Retail |
| Duration: 150 hours |
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CITY & GUILDS 1121 ADVANCED DIPLOMA IN RETAIL
This programme is offered in association with City & Guilds and has been devised to provide candidates with the opportunity to learn and practice skills in all the areas of today’s modern retail environment. The programme provides a formal, internationally qualification that will reflect and recognize candidate’s previous experience as well as their newly acquired skills. |
Target audiences:
• Who are preparing or working in the first level management
• Who are
responsible for managing a retail
outlet
• Who are team leaders or supervisors and need to progress up the career ladder
• Who have already completed Diploma in Retail(Level 2) and are keen to acquire a higher qualification |
| Duration: 200
hours |
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PRINCIPLES OF RETAIL SELLING SKILLS
This comprehensive programme is aimed at improving selling skills in a range of retailing environments. Participants are introduced to retail sales process and steps to successful selling from initial approach, greeting to product knowledge and successful closure techniques. Skills for turning walk-ins into buyers are emphasized as well as effective product presentation and objection handling. |
Target audiences:
• Versions of this programme can be adapted for various levels of an organization |
| Duration: 40 hours |
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VISUAL MERCHANDISING & DISPLAY
The aim of this programme is to
provide participants with a through
understanding of importance of
merchandizing and display in the
context of retail environment.
This programme will enable candidates
to analyze and process information
leading to effective merchandising
and display decisions that positively
impact business. |
Target audiences:
• Experienced
sales staff, supervisors, managers
and merchandisers |
| Duration: 16-24 hours |
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RETAIL SECURITY STRATEGIES
This programme aims to highlight the awareness and raise standards in relation to issues of security & shrinkage in retail outlets. Participants will learn powerful intervention strategies to minimize loss, promote security and safe behaviour at work place. |
Target audiences:
• Versions
of this programme can be adapted
for managers, supervisors, staff
and security personnel |
| Duration: 16 hours |
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PURCHASING MANAGEMENT
This programme is designed to introduce participants to the strategic nature of purchasing and the purchasing hierarchy. The areas that will be highlighted in the programme include records and procedures, the use of information technology in purchasing, buying strategies and skills for successful negotiations, FIFO/LIFO, purchasing performance, ethics and fraud. |
Target audiences:
• This
programme is appropriate for buyers
and purchasing department personnel
generally and can be adapted according
to participant’s knowledge
and experience in the field |
| Duration: 24 hours |
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PRINCIPLES OF STOCK CONTROL
This programme is designed to equip participants how to plan and control stock successfully. They will learn basic inventory techniques as well as physical counting and checking procedures. They will also be familiarized with the basic terminology of inventory management, including terms used in retail industry. |
Target audiences:
• Those
involved in stock control and
materials management, at operational
level |
| Duration: 24 hours |
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PRINCIPLES OF EXCELLENT CUSTOMER SERVICE
The purpose of this programe is
to provide the participants with
the skills, knowledge and attitudes
essential for establishing and
maintaining a level of customer
service to deal with customers.
It will also equip the participants
to deal effectively in different
& difficult situations and
handling complaints effectively. |
Target audiences:
• Front liners, customer service staff and supervisors |
| Duration: 16 hours |
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PRINCIPLES OF STORAGE SKILLS
The overall objective of this training programme is to equip the participants with the basics of stores management and stock handling procedures and techniques. This programme will reflect on the operational aspects of the stores and impart the skills required to be efficient and effective in running the stores. |
Target audiences:
• Storekeepers,
stores in charge or Managers,
Logistics personnel/distribution
staff and other staff involved
in the management of the stores |
| Duration: 24 hours |
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ADVANCED RETAIL SELLING SKILLS AND TARGET ACHIEVEMENT
This programme aims to further develop retail selling skills by reinforcing existing knowledge whilst providing candidates with the additional tips and techniques to be more productive sales people. Candidates will learn aggressive selling techniques, handling objections and closing the sales professionally and effectively. |
Target audiences:
• Versions of this programme can be adapted for various levels of an organization |
| Duration: 16 - 24 Hours |
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SUPERVISORY SKILLS FOR RETAIL
This programme aims to provide supervisors with the skills necessary to manage the transition from operating to leading in a busy retail environment. Participants are provided with the skills for managing both themselves and their team more effectively and enabling them to be more efficient and productive as supervisors. The programme can be tailored to meet specific client requirements. |
Target audiences:
• Supervisors, potential supervisors and junior managers |
| Duration: 24 - 32 Hours |
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