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CUSTOMER SERVICE / FRONT LINE & SALES STAFF SPECIFEC COURSES |
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PRINCIPLES OF EXCELLENT CUSTOMER SERVICE
The purpose of this training programme
is to provide the participants
with the skills, knowledge and
attitudes essential for establishing
and maintaining a high level of
customer service. It also emphasizes
on dealing effective with difficult
custmers and how to handle complaints. |
Target audiences:
• All customer service staff, front liners and sales staff whose job requires dealing with customers (externally or internally) |
| Duration: 16 hours |
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PROFESSIONAL SELLING SKILLS
The aim of this programme is to equip the sales staff to plan their sales activities and match customers needs / wants the appropriate benefits more effectively. |
Target audiences:
• Employee
new to sales or those seeking
a refresher session |
| Duration: 16 hours |
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EFFECTIVE TELEPHONE TECHNIQUES & CUSTOMER HANDLING
This course is specifically designed to improve participant’s effectiveness when using the telephone.
Case studies, simulations and
role plays will be drawn from
participants own business backgrounds
in order to target specific requirements
and ease skill transfer back at
work place. |
Target audiences:
• All front
liners, sales staff, reception
staff and staff from support functions
who interface regularly with the
customers on the telephone |
| Duration: 16 hours |
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SALES PLANNING & TERRITORY MANAGEMENT
This programme is designed to equip the participants with the necessary skills & knowledge required to handle their sales through effective planning & territory management, thus improving their overall productivity and effectiveness. |
Target audiences:
• All sales
managers, supervisors, key account
sales people and other senior
sales staff |
| Duration: 16 hours |
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MANAGING A SALES TEAM
This programme will equip the
participants to managing and their
sales team effectively by practicing
effective communication, motivation,
coaching/ training skills in order
to improve the overall performance
of their team. |
Target audiences:
• Sales
managers, sales supervisors and
team leaders involved in leading
a sales team |
| Duration: 24 hours |
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