RETAIL SPECIFIC COURSES   • City & Guilds 1121 Certificate in Retail (equivalent to NVQ level 1) • City & Guilds 1121 Diploma in Retail (equivalent to NVQ level 2) • City & Guilds 1121 Advance Diploma in Retail (equivalent to NVQ level 3) • Principles of Retail Selling Skills • Visual Merchandizing & Display • Retail Security Strategies • Purchasing Management • Principles of Stock Control • Principles of Excellent Customer Service • Principles of Storage Skills • Advanced Retail Selling Skills and Target Achievement • Supervisory Skills for Retailing CHARTERED INSTITUTE OF PURCHASING & SUPPLY COURSES   • International Certificate in Purchasing & Supply • International Advanced Certificate in Purchasing & Supply • Foundation Diploma in Purchasing & Supply • Advanced Diploma in Purchasing & Supply • Graduate Diploma in Purchasing & Supply KEY MANAGEMENT COURSES   • Leadership Programme • Negotiation & Conflict Resolution • Team Work & Building • Quality Communication for Managers • Managing Customer Service Standards • Coaching for Results • Time Management & Delegation • Supervisory Skills Programme • Presentation Skills & Management • Introduction to Marketing • Management Development Programme • Motivation & Feedback BUSINESS COMUNICATION & WRITING SPECIFIC COURSES   • Effective Business Communication Skills • Managing Meetings • Presentation Skills & Management • Business Report Writing • Administration & Secretarial Skills • Effective Interpersonal Communication • Office Management & Administrative Skills CUSTOMER SERVICE / FRONT LINE & SALES STAFF SPECIFEC COURSES   • Principle of Excellent Customer Service • Effective Professional Selling Skills • Advanced Selling Skills • Effective Telephone Techniques & Customer Handling • Sales Planning & Territory Management • Managing a Sales Team • Customer Service Mindset BUSINESS ENGISH LANGUAGE COURSES   • English for Specific Purpose (Level I, II & III) • Beginner’s English Course HUMAN RESOURCES MANAGEMENT COURSES   • Basic Human Resources Management • Advanced Human Recources Management • Performance Management & Appraisals • Selection Interviewing Skills • Train the Trainer   Home | About Us | Contact Us